Shipping policy
Last updated: 29 October 2026
The short version
- UK Standard delivery is £1.99. UK Express delivery is £4.99, and free on orders of £25 or more.
- We aim to dispatch orders promptly and will email you when your order is on its way.
- We ship to the UK, all EU member states and a selected list of countries worldwide. You'll see the exact price at checkout.
- Every order gets a confirmation email, and a dispatch email with tracking where the service includes it.
UK delivery
| Service | Destination | Cost |
|---|---|---|
| Standard UK | UK (excluding Northern Ireland) | £1.99 |
| Express UK | UK (excluding Northern Ireland) | £4.99, or free on orders of £25 or more |
| Standard | Northern Ireland | £4.99 |
The free Express delivery threshold is based on your basket total after any discounts, including 3 for 2 and discount codes, and before delivery is added. Free Express delivery doesn't apply to orders for delivery to Northern Ireland.
Deliveries to the Scottish Highlands and Islands and to Northern Ireland can take a little longer than to other UK addresses.
International delivery
| Destination | Service | Cost |
|---|---|---|
| Republic of Ireland and all other EU member states | Standard International | £9.99 |
| Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, United Arab Emirates and the United States | Standard International | £14.99 |
We don't currently ship to countries not listed above. Delivery times vary by destination, and your dispatch email will include tracking where the service provides it.
Customs, duties and taxes
Orders sent outside the UK may be charged import duties, VAT or other local taxes when they arrive. These are set by the destination country, are not included in our prices or delivery charge, and are paid by the person receiving the order. If you refuse to pay them and the parcel comes back to us, we'll refund the cost of the goods minus the original delivery charge and any return charges the courier passes on to us.
Processing and dispatch
- We pack and ship orders Monday to Friday, excluding UK bank holidays.
- We aim to dispatch orders promptly. Orders placed at weekends or on bank holidays go out from the next working day.
- Delivery times start from dispatch, not from when you place the order.
- During sales, launches and peak periods such as Black Friday and Christmas, dispatch can take a little longer. We'll show any delay on the site.
- Delivery times are estimates. We're not responsible for delays caused by the courier, customs, bad weather, strikes or other events outside our control, but we'll always help chase a late parcel.
Custom and team orders
Custom socks and club or team orders are made to order, so they have their own lead time. We'll confirm the expected dispatch date in writing before production starts. The delivery information on this page applies once the order has been dispatched.
Pre-orders and restocks
Where a product is marked as a pre-order, the expected dispatch date is shown on the product page. If your order contains pre-order and in-stock items, we'll send everything together when the pre-order item arrives unless we tell you otherwise. If a pre-order date moves, we'll email you, and you can cancel for a full refund at any time before it ships.
Tracking your order
When your order ships, we'll email you a dispatch confirmation. Tracked services include a tracking link. You can also see the status of your order at any time through the link in your order confirmation email, or in your account if you have one.
Address changes and cancellations
Please check your delivery address carefully at checkout. If you need to change it or cancel your order, email hello@tredsocks.com as soon as possible with your order number. We'll do our best, but once an order has been packed or dispatched we can't change it. You can still return it under our Returns & Refunds policy.
If a parcel comes back to us because the address was incomplete or wrong, or it wasn't collected, we'll contact you to arrange re-delivery. We may ask you to pay the re-delivery charge.
Late, lost or damaged parcels
- Not arrived? If your order is taking longer than expected, email us with your order number and we'll chase it with the courier and, where needed, open a claim.
- Marked as delivered but not received? Please check with neighbours, safe places and your building's post room first, then contact us as soon as possible.
- Damaged, faulty or wrong item? Email us straight away with your order number and a photo, and we'll put it right. This doesn't limit your legal rights. See our Returns policy.
The goods are your responsibility once they've been delivered to the address you gave us, or to someone you nominated to receive them.
Questions
Email hello@tredsocks.com and include your order number. We aim to reply within 1–2 working days.